Terms of Service

The following terms and conditions ("Terms") govern all use of the Aventrix website and all content, services, and products available at or through the website (taken together, our "Services"). Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, Aventrix's Privacy Policy and Digital Millennium Copyright Act Policy) and procedures that may be published from time to time by Aventrix (collectively, the "Agreement"). You agree that we may automatically upgrade our Services, and these Terms will apply to any upgrades. Your agreement is with Aventrix LLC (each, "Aventrix", "we", "our", or "us").

Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our Services, you agree to become bound by the Terms of this Agreement. If you do not agree to all the Terms of this Agreement, then you may not access or use any of our Services. If these Terms are considered an offer by Aventrix, acceptance is expressly limited to these Terms.

Our Services are not directed to children younger than 13, and access and use of our Services is only offered to users 13 years of age or older. If you are under 13 years old, please do not register to use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 13 years of age or older.

1. Your Account.

You may need to create an Aventrix account to use some of our Services. If you create an account on Aventrix, you agree to provide us with complete and accurate information when you register for an account. You are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account. You are responsible for keeping your password secure. You must immediately notify Aventrix of any unauthorized uses of your account, or any other breaches of security. Aventrix will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.

2. Responsibility of Visitors and Contributors.

Aventrix has not reviewed, and cannot review, all of the material, including computer software, posted to our Services, and cannot therefore be responsible for that material's content, use or effects. By operating our Services, Aventrix does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Our Services may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. Our Services may also contain material that violates the privacy or publicity rights, or infringes the intellectual property and other proprietary rights, of third parties, or the downloading, copying or use of which is subject to additional terms and conditions, stated or unstated. Aventrix disclaims any responsibility for any harm resulting from the use by visitors of our Services, or from any downloading by those visitors of content there posted.

If you post material to Aventrix, post links on Aventrix, or otherwise make (or allow any third party to make) material available (any such material, "Content"), you are entirely responsible for the content of, and any harm resulting from, that Content or your conduct. That is the case regardless of what form the Content takes, which includes, but is not limited to text, photo, video, audio, or code. By using Aventrix, you represent and warrant that your Content and conduct do not violate these Terms.

You agree not to submit, post or display Content that:

  • infringes any patent, trademark, trade secret, copyright, right of publicity or other right of any other person or entity or violates any law or contractual duty;
  • is threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts nudity, contains or depicts sexual activity, promotes bigotry, discrimination or violence, or is otherwise inappropriate as determined by Aventrix in its sole discretion;
  • you know is false, misleading, untruthful or inaccurate;
  • constitutes unauthorized or unsolicited advertising, junk or bulk e-mail ("spamming");
  • involves commercial activities (whether or not for profit) and/or sales without Aventrix's prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;
  • contains software viruses or any other computer codes, files, worms, logic bombs or programs that are designed or intended to disrupt, disable, damage, limit or interfere with the proper function of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any system, data, password or other information of Aventrix or any third party;
  • impersonates any person or entity, including any employee or representative of Aventrix;
  • includes the sensitive personal information of others; or
  • breaches the Aventrix Privacy Policy and/or any of the other policies and rules incorporated herein.

Additionally, you shall not:

  • take any action that imposes or may impose (as determined by Aventrix in its sole discretion) an unreasonable or disproportionately large load on Aventrix's (or its third party providers') infrastructure;
  • interfere or attempt to interfere with the proper working of our Services or any activities conducted on our Services;
  • bypass any measures Aventrix may use to prevent or restrict access to our Services (or other accounts, computer systems or networks connected to our Services);
  • use manual or automated software, devices, or other processes to "crawl" or "spider" any page of the Site;
  • harvest or scrape any Content from our Services;
  • run any form of auto-responder or "spam" on our Services;
  • modify, adapt, appropriate, reproduce, distribute, translate, create derivative works or adaptations of, publicly display, republish, repurpose, sell, trade, or in any way exploit our Services or Content, except as expressly authorized by Aventrix;
  • decipher, decompile, disassemble, reverse engineer or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of our Services (including without limitation any application or widget), except to the limited extent applicable laws specifically prohibit such restriction;
  • copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder;
  • otherwise take any action in violation of Aventrix's guidelines and policies.

By submitting, posting or displaying Content on or through our Services, you grant us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable and transferable license to use, copy, reproduce, prepare derivative works of, process, adapt, modify, publish, transmit, display, distribute, and otherwise fully exploit such Content in any and all media or distribution methods (now known or later developed). You agree that this license includes the right for Aventrix to provide, promote, and improve our Services and to make Content submitted to or through our Services available to other companies, organizations or individuals for the syndication, broadcast, distribution, promotion or publication of such Content on other media and services, subject to our terms and conditions for such Content use. Such additional uses by Aventrix, or other companies, organizations or individuals, may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through our Services. You represent and warrant that you have all rights to grant such license to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, contract rights, copyrights, or any other intellectual property or proprietary rights. The foregoing license grant to Aventrix does not affect your other ownership or license rights in your Content, including the right to grant additional licenses to the material in your Content, unless otherwise agreed in writing with Aventrix.

If you delete Content, Aventrix will use reasonable efforts to remove it from Aventrix, but you acknowledge that caching or references to the Content may not be made immediately unavailable. Without limiting any of those representations or warranties, Aventrix has the right (though not the obligation) to, in Aventrix’s sole discretion, (i) reclaim your Aventrix account due to prolonged inactivity, (ii) refuse or remove any content that, in Aventrix’s reasonable opinion, violates any Aventrix policy or is in any way harmful or objectionable, or (iii) terminate or deny access to and use of Aventrix to any individual or entity for any reason. Aventrix will have no obligation to provide a refund of any amounts previously paid.

Portions of our Services use Google Places and Google Maps services, including Google Maps API(s). By using our Services you are bound by Google's Terms of Service.

3. Event Tickets.

3.1 General

Aventrix acts as an intermediary between buyers ("Buyers") and ticket sellers ("Ticket Sellers") to facilitate the purchase and sale of event tickets, and as such is not directly involved in the actual ticket sale transaction between the Buyers and Ticket Sellers. All sales are final. Buyers must be 18 years of age or older. Children under the age of 18 shall not be permitted to purchase tickets. Aventrix reserves the right to require valid credit card information as proof of legal age. As tickets sold through Aventrix are often obtained through the secondary market and prices are determined by the individual ticket seller, the prices for tickets may be above or below face value. Tickets sold through Aventrix are from a third party; therefore, the Buyer's name will not be printed on the tickets. Please note that the name on the tickets does not affect the Buyer's ability to access the event.

3.2 Above Face Value

Tickets sold through Aventrix are often obtained through secondary market Ticket Sellers and are being resold, in many cases, above the price or "face value" listed on the ticket. All ticket prices include additional service charges and handling fees as defined on each order. Aventrix and its Ticket Sellers are not directly affiliated with any performer, sports team, or venue; and Aventrix does not act as a primary sale box office, unless otherwise stated. By agreeing to these Terms, you agree that the purchase price for tickets on your order does not reflect the original purchase price of the ticket and may be either higher or lower than the original purchase price.

3.3 Orders

Orders placed through Aventrix will be fulfilled by one of Aventrix's network of participating Ticket Sellers. Contact information for the Ticket Seller who fulfills your order (hereinafter known as the "Fulfiller") will be provided to you upon completion of the purchase process. If this information is lost, you may contact customersupport@mytickettracker.com to retrieve information about the order. Aventrix may cancel your ticket order with or without cause.

3.4 All Sales Are Final

Since tickets are a one-of-a-kind item and not replaceable, there are no refunds, exchanges or cancellations. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. New tickets will not need to be issued. If an event is cancelled without a rescheduled date, you will need to contact the Fulfiller for a refund. The Fulfiller may require you to return the supplied tickets at your expense before receiving any refund you are entitled to due to cancellation. Aventrix is not responsible for providing or securing this refund for you. Any shipping and handling charges are not refundable. Refunds will be processed in the same currency as the original order. Conversion charges, including though not exhaustive of the ones issued by your bank, if any, are not covered by Aventrix or the Fulfiller. Neither Aventrix nor the Fulfiller will issue exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receives tickets, you should keep them in a safe place. Please note that direct sunlight or heat may damage tickets.

3.5 Pricing

All prices are in United States Dollars (USD) unless otherwise specifically stated. Aventrix cannot confirm the price of an item until after an order is completed by you. Despite Aventrix's best efforts, a small number of the items listed on Aventrix may be priced incorrectly. If the Fulfiller discovers an item's correct price is higher than the stated price, the Fulfiller will either complete the order at the original price, contact you to inform you of different price with an option to purchase, or cancel your order and notify you of such cancellation.

3.6 Schedule of Fees and Charges

The price charged to your credit card beyond the price of the individual tickets shall include the following fees and charges:

  • Service Fee - Cost per ticket associated with Aventrix's operation, customer service center operation, and other costs associated with the fulfillment of your ticket request.
  • Delivery - Costs associated with the Delivery Method chosen by you and Aventrix's arrangement of your ticket delivery by the Fulfiller.
  • Total - Entire amount charged to you, including each ticket's price as set by the Fulfiller, Service Fee, and Delivery.
3.7 Taxes

Prices stated on Aventrix do not include any state or other local taxes that may apply to your order. Ticket Sellers may collect sales tax as is appropriate for their locality. If taxes are applicable to your order they will be added to your order as a separate charge in addition to the Total.

3.8 Payment
  • Credit Card Charges - Your credit card will be charged by the Fulfiller responsible for fulfilling your order and not Aventrix. If you have any questions about charges on your credit card statement, you should contact Aventrix at customersupport@mytickettracker.com or direct your question to the Fulfiller responsible for completing the ticket order. The Fulfiller may charge or authorize your credit card in advance of confirming ticket availability. If tickets are ultimately found to be unavailable, your credit card will not be charged or you will receive a full refund for the charged amount.
  • Payment by Debit Card - In some cases, the Fulfiller may attempt to authorize a debit card multiple times, creating several holds on your account. This often happens when a third-party credit card processing company requires additional security verification such as a CVV, Zip Code, or address, or when your information is incorrectly provided or mistyped. Though the Fulfiller will only clear your transaction once, the hold(s) will temporarily lower your available balance. Any hold(s) may take up to several days to clear.
  • Third Party Payment Platforms (Paypal, ApplePay, etc.) - If you select to complete the transaction using a Third Party Payment Platform, such third party services may be subject to separate policies, terms of use, and or fees of said third parties and you accept the same by completing the transaction using the Third Party Payment Platform. The name on the transaction of your Third Party Payment Platform account will be "My Ticket Tracker." If you have any questions about the transaction on the Third Party Payment Platform account, you should contact customersupport@mytickettracker.com.
3.9 International Orders

International Orders placed by you may be subject to delayed processing. Aventrix recommends that you contact your credit card company or financial institution prior to placing an order to prevent unnecessary delays or holds. Neither Aventrix, nor the Fulfiller shall be responsible for delays, holds, or any extra fees associated with placing an International Order.

3.10 Disputed Charges

You are responsible for any and all legal fees incurred by you, the Fulfiller, and/or Aventrix associated with your disputed charges and chargebacks for purchases made on Aventrix. In no event will Aventrix or the Fulfiller be responsible for such legal fees.

3.11 Event Listings

Aventrix does not guarantee the accuracy of event information on Aventrix including but not limited to event name, event location or venue, event start time, or event date.

3.12 Ticket Holder Behavior Policy

You agree to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. Should you be ejected from the event for failure to abide by the venue's rules and policies, you shall be subject to all applicable fines and legal or other expenses associated with the ejection. Further, should the ejection result in the loss of the Ticket Seller's right to use any other season tickets at that venue, or the right to purchase other tickets from that venue, you shall be held liable for all reasonable costs, expenses, and losses associated with said loss, including but not limited to all direct, indirect, vicarious, consequential, exemplary, incidental, special or punitive damages, including lost profits.

3.13 Ticket Availability

Aventrix cannot guarantee ticket availability until you are in possession of your tickets. Generally, all ticket listings on Aventrix are a unique set of tickets from an individual Ticket Seller. Some ticket listings on Aventrix may only be representations of available tickets and not actual seat locations or currently available tickets. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received. If equivalent or better seat locations are available at the same price, the Ticket Seller will fill the order with the alternative seat locations. If no alternates are available, either your credit card will not be charged at all or the entire amount will be refunded, and you will be notified that the ticket request has been rejected.

3.14 Fraudulent Use

In order to protect you from fraud, you may be required to provide additional proof of identify on any order. Proof of identity may include but is not limited to a signed credit card authorization and/or photocopies of public documents such as a state driver's license or federal passport.

3.15 Shipping

All orders are shipped to you using the delivery method chosen for the order. Most orders are shipped the same business day in which they are received. Orders placed after business hours may be shipped on the next business day. Shipments may require direct signature at the point of delivery.

3.16 Delayed Shipment

Event tickets are generally delivered according to the delivery method selected at the time of ticket checkout. Most orders are shipped the same business day in which they are received or, if placed after business hours, orders may be shipped on the next business day. However, tickets may not always be available for immediate delivery, particularly in cases when the tickets have been purchased far in advance of the event in question or for certain events including but not limited to the following: all off-season orders for professional sporting leagues, concerts, and Las Vegas events tickets. While most tickets are delivered within three business days of the delivery method chosen, this does not imply a guaranteed delivery date. In these situations tickets may be marked with an estimated ship date. You will be provided with account access information that will allow you to view the status of your order and tracking information, if available, after purchase. In the case where tracking information is not available you may contact a representative of the Fulfiller for shipment information or an estimated delivery date. Tickets will be shipped when available, and choice of an expedited delivery method does not guarantee that tickets will be shipped immediately. You should check the order notes for the estimated delivery date.

3.17 International Shipping

If you are located outside of the United States, you must choose an International Delivery option. If a domestic shipping option is chosen for an order to be shipped outside the United States, the shipping cost will be adjusted by the Fulfiller after the order is placed to use the International Rate.

3.18 Delivery Verification

If you specify a shipping address that does not allow for Delivery Verification, such as a Post Office Box, you may be required to pay an additional fee to cover the additional risks associated with this type of order. If such a shipping address is used, the Fulfiller will, at their discretion, either contact you about the additional fee prior to shipping or cancel your order and notify you of such cancellation. Shipments may require direct signature at the point of delivery. Once the Fulfiller has shipped the tickets, it is your responsibility to receive the package. Should the package be refused, undelivered, or returned, refunds or credits will not be issued by the Fulfiller as per the all sales are final term of these Terms. If a package has been returned and must be re-shipped by the Fulfiller, it is your responsibility to contact the Fulfiller for re-shipping options. You understand that additional delivery fees may be charged prior to reshipping.

3.19 E-Ticket Instant Download

Electronic tickets or "e-tickets" marked as "Instant" may not be available for immediate download in all circumstances. Due to potential fraud concerns, some "Instant" e-ticket purchases may be downgraded to a regular e-ticket download to allow for additional processing. In such cases, you will receive notification with your receipt explaining that your order has been downgraded to a regular e-ticket download.

3.20 E-Ticket Download

Electronic tickets or "e-tickets" may not be available for immediate download. After placing an order, you will receive an email with instructions on how to download the tickets; therefore, it is important that you provide accurate email address information during the order process. You will be required to enter order specific credentials to gain access to the tickets, and you must have access to a printer from which to print the tickets. You are responsible for contacting Customer Support should you not receive the email instructions, be unable to download the tickets, or be unable to print the tickets. Neither Aventrix nor the Fulfiller will issue refunds for your failure to provide a correct email address or failure to print the tickets.

3.21 Will-Call Option

You must pick up the tickets at the box office of the venue approximately one hour before the scheduled start of the event. You will need to bring a government-issued ID in order to claim the tickets. Should you encounter a problem at the box office, you must contact the Fulfiller for assistance.

3.22 Events in Illinois

Pursuant to 815 ILCS 414/1.5(c)(5), complaints involving tickets to events in Illinois may be resolved through binding arbitration in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") in the State of Illinois.

4. Content Posted on Other Websites.

We have not reviewed, and cannot review, all of the material, including computer software, made available through the websites and webpages to which Aventrix links, and that link to Aventrix. Aventrix does not have any control over those non-Aventrix websites, and is not responsible for their contents or their use. By linking to a non-Aventrix website, Aventrix does not represent or imply that it endorses such website. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Aventrix disclaims any responsibility for any harm resulting from your use of non-Aventrix websites and webpages.

5. Affiliates.

Aventrix has partnered with retailers to provide product and service purchase links on the Aventrix website. In some cases, Aventrix may earn a fee for facilitating a purchase through these links. For example, we are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.

6. Copyright Infringement and DMCA Policy.

As Aventrix asks others to respect its intellectual property rights, it respects the intellectual property rights of others. If you believe that material located on or linked to by Aventrix. violates your copyright, you are encouraged to notify Aventrix in accordance with Aventrix's Digital Millennium Copyright Act ("DMCA") Policy. Aventrix will respond to all such notices, including as required or appropriate by removing the infringing material or disabling all links to the infringing material. Aventrix will terminate a visitor's access to and use of our Services if, under appropriate circumstances, the visitor is determined to be a repeat infringer of the copyrights or other intellectual property rights of Aventrix or others. In the case of such termination, Aventrix will have no obligation to provide a refund of any amounts previously paid to Aventrix.

7. Intellectual Property.

This Agreement does not transfer from Aventrix to you any Aventrix or third party intellectual property, and all right, title, and interest in and to such property will remain (as between the parties) solely with Aventrix. Aventrix, Aventrix.com, the Aventrix logo, and all other trademarks, service marks, graphics and logos used in connection with Aventrix or our Services, are trademarks or registered trademarks of Aventrix or Aventrix's licensors. Other trademarks, service marks, graphics and logos used in connection with our Services may be the trademarks of other third parties. Your use of our Services grants you no right or license to reproduce or otherwise use any Aventrix or third-party trademarks.

8. Changes.

We are constantly updating our Services, and that means sometimes we have to change the legal terms under which our Services are offered. If we make changes that are material, we will let you know by posting on one of our blogs, or by sending you an email or other communication before the changes take effect. The notice will designate a reasonable period of time after which the new terms will take effect. If you disagree with our changes, then you should stop using our Services within the designated notice period. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by the terms (including the binding individual arbitration clause) that were in place when the dispute arose.

9. Termination.

Aventrix may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your Aventrix account (if you have one), you may simply discontinue using our Services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

10. Disclaimer of Warranties.

Our Services are provided "as is." Aventrix and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither Aventrix nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. You understand that you download from, or otherwise obtain content, products, or services through, our Services at your own discretion and risk.

11. Jurisdiction and Applicable Law.

Except to the extent applicable law, if any, provides otherwise, this Agreement, any access to or use of our Services will be governed by the laws of the state of California, U.S.A., excluding its conflict of law provisions, and the proper venue for any disputes arising out of or relating to any of the same will be the state and federal courts located in San Diego County, California.

12. Arbitration Agreement.

Except for claims for injunctive or equitable relief or claims regarding intellectual property rights (which may be brought in any competent court without the posting of a bond), any dispute arising under this Agreement shall be finally settled in accordance with the Comprehensive Arbitration Rules of the Judicial Arbitration and Mediation Service, Inc. ("JAMS") by three arbitrators appointed in accordance with such Rules. The arbitration shall take place in San Diego, California, in the English language and the arbitral decision may be enforced in any court. The prevailing party in any action or proceeding to enforce this Agreement shall be entitled to costs and attorneys' fees. Any arbitration under this Agreement will take place on an individual basis. Class arbitrations and class actions are not permitted. You understand and agree that by entering into this agreement, you and Aventrix are each waiving the right to participate in a class action or to trial by jury.

13. Limitation of Liability.

In no event will Aventrix, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Aventrix under this Agreement during the twelve (12) month period prior to the cause of action. Aventrix shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.

14. General Representation and Warranty.

You represent and warrant that (i) your use of our Services will be in strict accordance with the Aventrix Privacy Policy, with this Agreement, and with all applicable laws and regulations (including without limitation any local laws or regulations in your country, state, city, or other governmental area, regarding online conduct and acceptable content, and including all applicable laws regarding the transmission of technical data exported from the United States or the country in which you reside) and (ii) your use of our Services will not infringe or misappropriate the intellectual property rights of any third party.

15. US Economic Sanctions.

You expressly represent and warrant that your use of our Services and or associated services and products is not contrary to applicable U.S. Sanctions. Such use is prohibited, and Aventrix reserve the right to terminate accounts or access of those in the event of a breach of this condition.

16. Indemnification.

You agree to indemnify and hold harmless Aventrix, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys' fees, arising out of your use of our Services, including but not limited to your violation of this Agreement.

17. Translation.

These Terms of Service were originally written in English (US). We may translate these terms into other languages. In the event of a conflict between a translated version of these Terms of Service and the English version, the English version will control.

18. Miscellaneous.

This Agreement constitutes the entire agreement between Aventrix and you concerning the subject matter hereof, and they may only be modified by a written amendment signed by an authorized executive of Aventrix, or by the posting by Aventrix of a revised version.

If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties' original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof.

You may assign your rights under this Agreement to any party that consents to, and agrees to be bound by, its terms and conditions; Aventrix may assign its rights under this Agreement without condition. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns.

Portions of this Terms of Service make use of Automattic Inc's Wordpress Terms of Service which has generously been made available under the Creative Commons Sharealike License.